Shipping Policy

Thank you for shopping with Big Sis Studios! We’re committed to getting your order to you quickly and safely. Please read below for important details about our shipping process.

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Processing Times

All orders are processed within [3-7 business days]. During high-volume periods, processing may take an extra day or two. You’ll receive an email confirmation with tracking info once your order has shipped.

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Shipping Methods & Rates

We currently ship to the U.S. only. Shipping rates are calculated at checkout and vary based on location and order size.

Domestic (U.S.):

• Standard Shipping (3–5 business days): $[insert]

• Expedited Shipping (1–3 business days): $[insert]

• Free shipping on orders over $[insert]

International:
For international orders, please check-out our Etsy store.

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Order Tracking

Once your package ships, you’ll receive a tracking number via email. Please allow 24–48 hours for tracking to update.

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Delays & Issues

We are not responsible for delays caused by the postal service, weather, or incorrect shipping addresses. If your order hasn’t arrived within 10 business days of shipping (domestic), please contact us at gabby@bigsisstudios.com.

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Lost or Damaged Packages

If your package is lost or arrives damaged, please email us with your order number and photos of any damage. We’ll do our best to resolve the issue quickly.

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Address Changes

Please double-check your shipping address at checkout. If you need to update your address after placing an order, contact us ASAP at gabby@bigsisstudios.com — we can only change it before the item ships.

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Have questions? Reach out to us at gabby@bigsisstudios.com and we’ll be happy to help.